Category Archives: Ambassador Program

FPF’s Jerome Ellis @ Lincoln Center Education: Meeting The Unknown With An Improvisor’s Mind


At FPF we welcome piano technicians with a diverse set of skills and experiences. We’re scientists, engineers, and entrepreneurs, as well as musicians. This diversity makes our team stronger and better able to help our clients.

Above and beyond performing the basic functions of tuning and servicing pianos, we aim to provide infinite value in each interaction, bringing our personality, kindness and creativity—essentially our best selves—to every interaction.

It’s our way to show our appreciation for the unique value we gain in meeting each new client and their piano.

On that note, we’d like to dedicate this post to highlighting what fascinating endeavors one of our technicians participates in outside of piano work. Jerome Ellis is a musician and performer steeped in the tradition of improvisation and he’s been performing at Lincoln Center recently to broaden the horizons of NYC city high school students.

With out futher ado, let us introduce you to Jerome…

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Who Wants a MusiClock from Perttu Pölönen?

Are you learning musical scales and finding it tough to keep track of them all?

Or are you really getting into understanding scales and modes for composition and love new ways of understanding them?

Maybe you are an improviser and you want a quick way to learn all the scales you need to know in a way that’s fun, not a headache.

When the next lesson rolls around and you haven’t quite mastered the scales your teacher has assigned it’s quite embarrassing. Its discouraging.

Ever get together for a jam session and feeling completely lost in all the chord changes?

When are you ever going to master those scales?!!

Maybe you are a teacher and you don’t have any issues with scales BUT YOUR STUDENTS DO!

5b85b0_f26d8d72965b4dd495c752bcb3343b20-mv2_d_3888_2592_s_4_2My good friend Perttu Pölönen, from Finland has come up with an answer!

He’s won 5 figure grants in Finland and more across the globe in support of his fresh new idea called the MusiClock.

Do you ever notice that when you find a creative new way to look at an old problem learning can actually become effortless?

Watch this video and let Perttu explain exactly how cool his new invention is and what it can do to make your or your students’ learning experience not only manageable but fun!

Email Perttu today at with the subject “FPF sent me” and he might just send you one to try out or share  with your students for free!

You can also go virtual and download the Musiclock app from the app store right now!

“MusiClock makes music theory more fun and approachable for children. It transforms scales and chords into a visual, easy-to-grasp form which is a great starting point for music studies.”

Esa-Pekka Salonen,

Principal Conductor of London’s Philharmonia Orchestra and the Conductor Laureate for the Los Angeles Philharmonic

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How to Thrive as a Veteran Piano Tech in the Digital Age – No Screens Required!

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Though many of us in the piano industry, both young and old, love our off screen time, we can’t help but face it — software and the internet are more and more essential to keeping our industry alive. This isn’t some idea in the future. It’s here now, as in today. And it leaves many veterans in the piano industry wondering, “How, in this new landscape, can I get the most out of the business that I’ve built?”

Even worse there’s “How can I get my business back on it’s feet?”

I’m going to give you 3 simple things to consider implementing. Once you have them up and running, the only reason you’ll look at a screen is to review the increases in your bank balance.

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How to Connect With More Customers by Registering Your Piano Tuning Business with Google Maps (Google Places, Google Business) (Video)

When I moved my piano tuning business from Chicago to New York in 2009 I was extremely surprised to find out that within a couple of months my little website was making it to the top of google searches. A humble new guy in a big city full of great world class technicians that were already established—how did that happen?

I had no idea why but I certainly was grateful. It kept me from starving (to be the benefactor of such a wonderful windfall at a tough, transitional time in my life and career). To be clear, I had to really hustle to be successful, but this was key.

Even though I really needed this advantage to survive I still felt a little guilty when other piano technicians asked me how I did it. They might have been incredulous if I didn’t share exactly how that worked, even though I really was not sure.

I still don’t know everything works but I think that by now I’ve figured out a few things that helped make that happen. This post addresses just one. All on its own (even if I had no site at all) it was doing probably 30% of the customer recruitment work for me. Its something that’s really simple too. In this post I’m sharing this basic thing that takes 5 minutes to get started and can really improve the online exposure of a small business.

As a piano tuner, getting to the top of google searches can seem like a mysterious magical trick. There are lots of daunting ideas that one might come up with. “I need a website” would be the first thought! You’d be surprised to find out you don’t absolutely NEED a website to get to the top of google searches, right? And there’s other really simple things you can do that I don’t have space and time to adress here.

You’ll also hear about other, seemingly necessary ideas involved in making this happen that are daunting to have to either learn about or pay for (ack!). You know, like SEO, key words, reciprocal links, etc.  Interestingly enough, Google (All hail our supreme leader, Google) has made the process of getting found as a service provider (especially in a unique niche like that of piano tuning) much easier than you’d think.

I feel really indebted to all the generous technicians that helped me along my path to understanding the piano better and making a career of from it.

That’s why I made this video. I’d like any other technicians out there who need a way to increase their number of bookings and get more exposure to be able to understand the things that I have learned.

If you are in a remote area where there aren’t many tuners then you are doing your customers a disservice if they can’t find you on Google. And Google places registration alone could help you go from 5 tunings per week to 7 or 10.

Your new piano tuning customers will be happy with you and with Google when you finally show up at the top of every google search for “piano tuning” in your area.

As a whole, we technicians are a super generous bunch and I’m proud to be part of a community like that!  I hope this video is helpful for you as a piano technician.

If you found this information useful and you are interested in more like it I’m happy to share. I can send you a little checklist I put together of other things you can do to boost your business if you want. When you enter your email below I’ll get a notice to remind me to send that along.

Thanks for reading.

Eathan Janney, RPT

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FPF World Tour, Part 8: Hong Kong 1


For a while, I wasn’t sure if I should go to Hong Kong. There was a lot to figure out. Would the timing work with my stop in New York? Was it worth the expense? What would be the best use of my time there when I arrived?

However, I did want to meet our two new technicians: Macho and Neway. They contacted me over a year ago to get involved with FPF, and we’ve been working to get them set up in Hong Kong ever since. I figured that by going to visit, I could better determine what our approach should be for this area.

On top of that, I’ve been trying to spend more personal time with my co-workers, and to get to know people better in general. Macho’s family was kind enough to offer me a place to stay, so I decided to go for it. I booked a flight from NYC to Hong Kong.

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Pianos Inside Out – Cover to Cover

facebook1There is a great book for piano technicians and piano lovers called Pianos Inside Out, which was recently published in 2013. The author is a Croatian technician and pianist named Mario Igrec, who is a sharp and multi talented fellow. The book is overwhelming in its thoroughness, extremely useful and utterly impressive. It is  basically the next generation in piano manuals to have arrived since the release of a book called Piano Servicing, Tuning and Rebuilding  by Arthur Reblitz (first published in 1976 and updated in 1997).

It’s a bit expensive but most piano technicians I know have bought it and treat it like a bit of a treasure. Since it is pretty dense material, reading it from cover to cover is a bit daunting, but it sounds like a fun and worthy goal to most of us. It can simply be used as a reference book so this type of treatment is not necessary, but could be useful for discovering little facts and techniques one wouldn’t even know to look for.

So this is the goal—to read the book from cover to cover.  If you are up for it come join us. We’ll post summaries of various sections as we proceed. Hopefully this will help guide you on your journey through the book. Or perhaps some tidbits from one section or the other will give you something to think about or whet your appetite to delve in deeper. We’ll tackle 50 pages a week.

pages 1-50: History, Design, Construction


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FPF World Tour, Part 7: Kicking Brain Crack in Philly


There’s this phenomenon called brain crack. Have you ever heard of it? I remember the term was introduced years ago, by a vlogger named Ze Frank.

Basically: when you have an amazing idea in your mind, it’s easy to just keep thinking about it. Over and over. Planning all the wonderful details, crafting the perfect plan, dreaming up how great it’s going to be.

But you never actually do it.

You just get addicted to the idea. And there’s no way, if you actually did it, that it could ever live up to the idyllic concept you’ve created. So there you are, caught in a feedback loop, addicted to brain crack.

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